Our support team can be contacted via a variety of different methods depending on the product or service you need assistance with and the services your organisation subscribes to.
Please call 01689 814777 to speak to a member of our support team.
Our opening hours are Monday to Friday 8am-6pm except for public holidays.
When calling you will be asked for your establishment's DfE code. If you're unsure what yours is, this can be looked up here.
The Issue Tracker is a case logging system that can be used to contact our support team. It is used for support on services provided by AdEPT Education including:
On-site and remote technician support.
AutoText
MailProtect
Google & Microsoft support
VoIP
WiFi
Please visit support.lgfl.org.uk to access the AdEPT Education Support Site.
The support site is home to a variety of different functionality including the ability to raise and respond to cases with our support team. It is mainly used for support on services provided to schools with a London Grid for Learning (LGfL) connection including:
LGfL services
USO account management
Domains and DNS
Remote access
WebScreen
Email
myUSO
Contact Sales
We have a sales team based at both of our offices in Orpington and Doncaster. If you want to contact us, we would recommend contacting the team closest to you in the first instance.
For our Orpington office, please call 01689 814700.
For our Doncaster office, please call 01302 774820.
